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Privacy Policy

We recognise that your privacy is important and we are committed to protecting it.  We respect your privacy and have provided this policy to inform you of the information we collect and how it is used.  This Privacy Policy is a guide to aid your understanding of how our practices use information supplied to us and it allows you to make informed choices about using our products and/or services.

This policy only refers to our website which is under the pilling.co.uk, pilling.com, pillingcwa.co.uk and pilling.info domains.  There may be links from this website to other websites which you may find useful but you should understand that once you leave our domain you have left our website and therefore our privacy policy.  These websites may have their own privacy policies and we recommend you read and understand these also.  We do not accept any liability or responsibility for the practices of such third party websites and use of them is entirely at your own risk.

Information Collected
This policy applies to all information submitted to us either electronically or in any other document form.  The types of information we may process, store and/or transport, which may include personally identifiable information, in electronic or other document form is as follows: Title, Initials, Name, Date of Birth, Postal Address, Email Address, Phone Number, Fax Number, Mobile Number, Username, Password, Passport Details, Account Information, Bank Account Information, Payment Account Information, Credit or Debit Card Information, Cheque Information, Email Contents and Our Replies, Postal Mail, Faxes, Telephone Call Logs, Document Scans, Website Document Access, Website Document Downloads, Website Form Submissions, Internet Protocol Addresses, Browser Type, Browser Cookie Information, and Other Information you provide to us including Dates and Times of Requests or Submissions. You are under no obligation to provide any personal information to us but by not doing so it may limit our products and/or services available to you.

Use of Information
We use the information you provide to us so we can deliver products and/or services to you which may include sending promotional material and making or receiving payments.  We may also use the information you provide to us so we can contact you about a submission to us, personalise the way content is presented or to block what we perceive as disruptive use.  Should you communicate with us in an offensive, inappropriate, objectionable, defamatory or disruptive manner we may use your information to stop any such communication and where we believe you may be in breach of United Kingdom laws we may use your information to inform relevant third parties such as law enforcement and internet service providers. We do not sell your information but may give it to third parties where it is necessary in order to deliver our products and/or services. However, we require that these third parties comply with this privacy policy, or similar, and they do not use your information for their own purposes.  At any time you may withhold or withdraw consent for use of your information but this may affect the products or services available to you.  We hold your information for as long as necessary so we can keep required regulatory records and to deliver products and/or services to you which may include sending promotional material and making or receiving payments.  We shall not contact you to promote products and/or services if you have notified us not to.

Information Security
Various security measures are taken to protect the confidentiality and integrity of personal information provided. Information is physically and electronically held appropriately and is managed by procedures to secure and safeguard it.  Information is stored and processed by us within the United Kingdom however due to the nature of internet connectivity some communication systems outside of the UK may be used when data is transmitted or received. Those parts of our website which are used to access personal financial information make use internet standard Public Key Infrastructure Digital Certificate methods to encrypt data while in transit on the internet to a third party website host.  While we cannot ensure or guarantee that loss, misuse, alteration, interception or alteration of data will not occur using these methods, we use best efforts and recognised best practice to prevent this. Our website at https://www.pillingcwa.co.uk/login/ uses a Digital Certificate which is signed and dated by the recognised third-party Certification Authority VeriSign Inc. and you are encouraged to verify these credentials when our services.

Use of Cookies
Some parts of our website will notify you that they may use Cookies and your use of those parts demonstrates your consent to their use. A Cookie is a small data file and identifier which is downloaded from a website and stored locally on an internet device.  The use of Cookies allows the analysis of website visits (e.g. time, date, duration, visit history etc) and can provide an enhanced experience to the end user (e.g. tailor preferences, store settings etc).  Different internet browsers and configurations accept and use Cookies differently.  Consult the 'help' section of your internet browser instructions for further information about how Cookies are used in your browser and how you may enable or disable their use. This website shall still function without the use of Cookies but the user experience and functionality may be limited.

Children's Privacy
The protection of children and young persons is very important to us.  We do not knowingly collect, store or process information from those we know are under the age of 16 and no part of our online presence is promoted to attract anyone under the age of 16. Those under the age of 16 must not provide us with any personal information.

Accessing or Correcting Your Information
Although we do take reasonable steps to ensure information collected is accurate errors can occur.  Under the Data Protection Act and for a reasonable charge you have the right to request a copy of the personal information we hold about you.  We shall take reasonable efforts at your request to supply, correct or delete (where possible due to regulatory requirements) personal information held.  This can be done by sending us a credible request that clearly identifies you (two pieces of approved identification).  To contact us click here.

Policy Updates
We may from time to time update this policy without notice and the most recent edition shall be available at http://www.pilling.co.uk/Privacy-Policy.htm or available on request. This Privacy Policy is Version 0.1, Last updated 24/07/10.

Contact Us
If you have any questions, concerns or comments about this Privacy Policy please contact us through our website email address here or in writing to the following postal address:

Data Control Officer
Henry Pilling House
Booth Street
M2 4AF

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Important Notice: The value of investments can fall and you may get back less than you invested. Past performance is not a reliable indicator of future returns. There is no guarantee that the tax efficient nature of any investment product mentioned within this website will remain. Investments may not be suitable for everybody and potential investors are recommended to seek independent advice before investing.